Table of Contents
Data usage and security
All data that you leave with us will be safely secured. If we provide your details to someone else – you will read below why and when we do that – then we require that the other person treats your data just as carefully as we do and only uses it for the purpose for which it was received. If you feel that this is not happening, please let us know.
We take the protection of your information seriously and take appropriate measures to counter abuse, loss, unauthorized access, unwanted disclosure and unauthorized change. If you notice, or feel like your data is still not well protected or there is evidence of abuse, please let us know by email: info[at]vrowl.nl.
How and why we use your data
We do not have the intention of violating our user’s privacy and want to maintain a good relationship with customers and potential customers. Basically, we only provide your data to third parties if this is necessary to carry out our agreement or to comply with a legal obligation.
For more in-depth information on our terms and conditions regarding agreements and contracts, please refer to our ICT Terms and Conditions. We ensure that the sales tools, mailing tools, and any other tools that we use, comply with current legislature.
For your order we need your name, e-mail address, address (es), payment details and sometimes your telephone number. With that we can deliver your order and keep you informed about your order. We also provide your information to others if necessary for an order, for example to delivery services or a distribution center. And if you order on one of our websites from an external seller, we will provide the needed details to this seller. We require our external vendors to treat your data just as carefully as we do.
You can call us by telephone and chat with us on our website. To help you with questions quickly, we might use your data and we make notes that we save. Data about the telephone conversation is registered with you and a chat with Billie is also saved. You help us with analyzes and improvement of our services. Sometimes we use a different party to answer your questions. He can use your data for that. We do not automatically connect different channels (telephone → chat → e-mail), but manually, we might. This is for our customer service to provide consistent service across a certain period of time.
Repairs, service and support
We don’t want an event to run badly and we want to honour existing commitments. Might there be a need for extra support, repairs or extra service, for which we sometimes use another party, this party might use your data, for example to be able to contact you and make an appointment. All to ensure compliance with the agreements with our customers, in a streamlined fashion.
You can sign up for our various newsletters. This way you stay informed of our offers, promotions and our news. We have general and personal newsletters. We compile personal newsletters based on your data, such as previous orders and the daughter website you have entered your email address on.That makes the newsletter more interesting to you. If you do not want to receive newsletters from us anymore, you can do so at the bottom of each email. Still have problems? Please do contact us, our team will help you out. Simple, right?
Special promotions or competitions
If you take part in one of our special promotions or competitions, we ask for some personal data. This way we can carry out the agreement and announce the prize winner(s). We also measure the response to our advertising campaigns relating to competitions and special actions.
Improvement of our store and service
We are constantly improving our services. That is why we can use your data to ask you if you would like to participate in a non-obligatory customer or market research. We might let others carry out that research for us. We provide this third party your e-mail address. The other party must of course comply with our privacy rules. For example, your e-mail address must be deleted at the end of the investigation.
We analyse your behaviour on the website, to improve our website and match our product and service offerings to our website users’ preferences.
No one likes fraud, neither do we. That is why we use customer data to investigate, prevent and counter fraud. If necessary, we provide customer data to the government.
Business customers and partner program
We also store data from the contact person of our business customers and partners. We treat this data just like that of our other customers.
If you use social media you can use your social media account in some places on our website. When you sign in, if you are logged in, to find an article, then that article appears on your social media account. Bol.com does not get access to your social media account, but articles that you like, useful or useful, you can share with your friends.
If you ask us a question via social media, we will save that message and your account name so that we can respond to your message.
How long we store data
We will store your personal data no longer than strictly necessary to achieve the purposes for which your data is collected. Our data retention period is 8 years maximum, this due to the retention obligation for invoices from the tax authorities.
Use of partners, third parties and external tools
We do everything within the boundaries of our resources to secure your data. To prevent possible security breaches, we strive to install the latest updates of the website plugins that we use. But we also use tools that function as data processors, in which some responsibilities lie with these processors.
We declare to check internal, as wel as external party data processing on compliance with European legislature for all personal data processing tools that we use. These parties will not interfere with changes in personal data storage and processing and they will maintain safeguards for protection of the security, confidentiality and integrity of personal data.
An exerpt of one of our data processing service suppliers:
“Supplier will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Client Data, as described in the Guidelines. Those safeguards will include, but will not be limited to, measures for preventing access, use, modification or disclosure of Client Data by Supplier personnel except (a) to provide the Pipedrive Services and prevent or address service or technical problems, (b) as compelled by law in accordance with Section 7.4 (Compelled Disclosure) below, or (c) as a Client or User expressly permit in writing.”
We rely on these partners securing all data and adhering to their terms of service and pricay policies. Might you find or hear of a security breach in one of the tools we use, please let us know by sending an e-mail to info[a]vrowl.nl. Also, we rely on external parties undertaking any action concerning technological or any other changes when it comes to data protection impact assessment (Article 35 of the GDPR), which basically checks whether the change impacts.
Feel like we are not dealing with your data properly? Or for any other reason: you have the right to see, correct or delete your personal information.
How to edit, see or delete your data
You can send a request for inspection, correction or removal to our email address: info[a]vrowl.nl.
To ensure that the request for inspection is done by you, we will ask you for a copy of your ID upon your request for deletion. In this copy we ask you may censor (blacken) your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), and passport number. All to protect your privacy. We will respond to your request as soon as possible but within the time-frame of four weeks.
Special and / or sensitive personal data
Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from parents or guardians. However, we can not verify if a visitor is over 16. We therefore advise parents to be involved in their children’s online activities, in order to avoid collecting data of children without parental consent.
If you are convinced that we have collected personal information about a minor without parental permission, please contact us at info[a]vrowl.nl, so we can delete this information. Please provide us with proof as described in the previous sections.
A cookie is a small text file that is stored on your computer, tablet or smartphone at the first visit to this website.
Which cookies we use, and why
Which cookies do we use? In brief:
Functional cookies or necessary cookies
Functional cookies ensure that our websites and webshops functions correctly. Think, for example, of functionalities such as a shopping cart and checkout.
With analytical cookies we collect statistics about the use of websites by visitors with the help of third parties. Of these third parties, Google Analytics is the cookie that is most important to us. By measuring website usage, we can continue to improve our websites for the benefit of our users.
Social media cookies from third parties
Social media cookies are cookies that make functionalities of social media websites possible. Think of a YouTube video with a product, selection of a pick-up point on Google Maps or a ‘like’ button for Facebook.
We place advertising cookies on our websites. We also give third parties the opportunity to place advertising cookies on our website. We also place advertising cookies on third-party websites. We can combine the information from these advertising cookies. We do this so that we can provide you with the most relevant offers based on your online surf, search and purchase behavior. We also keep track of the advertisements you have seen with these advertising cookies.
Website recommendations, preferences and interest cookies
In addition, we combine your online surfing, searching and buying behavior to show you relevant offers and recommendations in our webshop, tailored to your preferences.
Functional / necessary cookies
Functional or necessary cookies help the website to function properly. As of the first writing of this privacy statement – May 2018 – this is not yet applicable, but in the future, with probable further growth of the company, you might think about the following:
Detecting possible abuse and fraud or potential problems in our website, for example by registering consecutive failed log-in attempts.
The ability to save your login details so that you do not have to enter them every time;
The products you add to your wish list are remembered and stored;
Giving a notification for an unfinished order, so that you do not lose your products in the shopping cart;
Your browser settings are stored so that you can view our website optimally on your screen;
The possibility to respond to messages;
An even load on websites, so that websites remains functional and accessible;
We use analytical cookies with third parties to investigate website use. These statistics provide us with insight into how often websites are visited, and where we can improve our websites. By doing so, we ensure that the experience with our websites is optimized. Among other things, the following data is stored:
The IP address, which is stored anonymously;
Technical features such as:
the browser you use (such as Chrome, Internet Explorer or Firefox);
the resolution of your computer screen;
which device you use.
From which page you came to the website;
When and for how long you visit or use the website;
Whether you use the functionalities of the website. For example, making a wish list, placing an order or viewing previous purchases.
Tracking the number of visitors to our website;
Measuring the duration per visit;
Determining the order in which a visitor visits the various pages of our website.
Which pages you visit on our website.
Third-party cookies are cookies like social media cookies and advertising cookies. Why we use these, you can read in the paragraphs before.
How do social media work with third-party cookies?
Social media cookies are placed by the social media websites themselves. When you click on a social media button in our website, a social media cookie is placed. The social media party can recognize your IP address when you want to share a page from our website. For the cookies that the social media parties place and the data they collect with them, we refer to the statements that these parties provide on their own websites. We encourage you to consult the privacy and cookie statements below on a regular basis:
Google+ / YouTube
We can keep track of which ads you have already seen;
We can keep track of how many times you have seen an ad;
We can prevent you from seeing the same thing all the time;
We can keep track of whether you click on the ads;
We can keep track of whether you place orders after you have seen or clicked on an advertisement;
We can combine your online surf, search and purchase behavior regardless of which device you use;
By combining these characteristics we will determine your advertising interest and match the advertisements that we show to you in our web shop and on third party websites;
Ad networks and media agencies act as intermediaries for websites and advertisers. The advertising cookies of these parties make it possible for:
We can show you advertisements from third parties;
Our advertising partners can combine your preferences at bol.com with information they collect when you visit other websites.
For the cookies that these parties place for advertising purposes, we refer you to the statements on the websites of these parties. Because the statements can change regularly, we advise you to consult these privacy and cookie statements on a regular basis. The following parties place – or in the future might place – cookies on our website(s):
Browser settings: cookie opt-out
It may be that some functions of websites are lost or that you can not even see certain pages at all. In addition, refusing cookies does not mean that you will no longer see advertisements. The ads are then no longer adapted to your interests and even might be repeated more often. How you can adjust your settings differs per browser. Use the manual of your browser or consult the help function of your browser if necessary.